User Agreement

Bell Care Group, LLC d/b/a Us Time
User Terms and Conditions

SERVICES: The following are the User Terms and Conditions (the “Agreement”) that govern your access and use of our online platform through which therapeutic services may be provided (collectively the “Services” or “Platform”). This website is owned and operated by Bell Care Group, LLC d/b/a Us Time ("Us Time"). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website ustime.co and its related apps.

By creating an account, you are entering into this Agreement. You should read this Agreement carefully before creating an account and starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not create an account and/or access the Platform.

When the terms "we," "us," "our," or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").

1. DEFINITIONS

(a)    " Services" shall mean the Us Time’s Services which are web-based, asynchronous behavior management modules, family therapy, and information and the media and Documentation provided by Us Time to User, whether through the Website, 3rd party applications such as Google, or via Documentation.

(b)   "Documentation" shall mean the printed or online written reference material furnished to User in conjunction with the Services, including, without limitation, instructions, recommendations, guidelines, and end user guides.

(c)    "Updates" shall mean a modification, error correction, fix, new release, or update to or for any Documentation or Website protocols, pages, or modules.

(d)   “Website” shall mean Us Time’s secured web platform and all information and training modules contained therein and accessible therefrom.    

2. ACCESS, USE AND OWNERSHIP

(a)    Access. Subject to the terms and conditions of this Agreement, Us Time permits User to use the Website in accordance with the Documentation solely for purposes of receiving behavior management modules and/or asynchronous therapy services; and to use the Documentation provided in support of User’s authorized use of the Website. User may not modify, disassemble, reverse engineer, or otherwise alter the Website or any Documentation and/or Services

(b)   Restrictions. User shall not copy or use the Services (including the Documentation) or disseminate Confidential Information to any third party except as expressly permitted in this Agreement. User will not, and will not permit any third party to, access, sublicense, rent, copy, modify, create derivative works of, translate, reverse engineer, decompile, disassemble, or otherwise reduce to human perceivable form any Confidential Information (defined below) and the Services, in whole or in part. In no event shall User use the Services for User’s own product development or any other commercial purpose. The Services are the Confidential Information of Us Time, and will be treated in accordance with the terms of Section 4 of this Agreement.

(c)    Ownership. Us Time shall own and retain all right, title, and interest in and to the intellectual property rights in the Services and any derivative works thereof. All applicable rights in all copyrights, trademarks, trade secrets, trade names, patents, and other intellectual property rights in or associated with the Services are and will remain in Us Time and User shall have no such intellectual property rights in the Services. ALL RIGHTS NOT EXPRESSLY GRANTED HEREUNDER ARE RESERVED TO US TIME.

(d)   Fees and Costs. User will be charged a $50 per month subscription fee on an auto-recurring month to month basis. User can cancel at any time by submitting a request online or emailing founders@ustime.co and payment will cease the following month.  Payment shall be processed via our third party payment processor Stripe.com.  We do not store payment information directly.  User agrees to pay all incidental costs (such as, costs for internet and phone services, accessories, cabling, domain name, server, etc.) associated with the use of the Services and incurred during User’s possession of the Services, unless otherwise agreed to in writing by both parties.

3. TERM AND TERMINATION

(a)    Unless otherwise terminated as specified under this Agreement, User’s rights with respect to the Services will only terminate upon the earlier of (a) User cancelling their subscription Services or (b) Us Time discontinuing access and support to the Product.

(b)   Either party may terminate this Agreement at any time for any reason or no reason by providing the other party advance written notice thereof. Us Time will immediately terminate this Agreement and User’s rights with respect to the Services without notice in the event of improper disclosure of Us Time’s Services as specified under Section 4 below.

(c)    Upon any expiration or termination of this Agreement, the rights granted to User under this Agreement shall immediately terminate, and User will immediately cease using the Services.

4. INTELLECTUAL PROPERTY RIGHTS

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit Users to use the Website for personal, non-commercial use only. Users must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

·       User’s computer may temporarily store copies of such materials in RAM incidental to accessing and viewing those materials.

·       User may store files that are automatically cached by User’s Web browser for display enhancement purposes.

User must not:

·       Modify copies of any materials from this site.

·       Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

·       Access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If User prints, copies, modifies, downloads, or otherwise uses or provides any other person with access to any part of the Website in breach of the Terms and Conditions, User’s right to use the Website will stop immediately and User must, at our option, return or destroy any copies of the materials User has made. No right, title, or interest in or to the Website or any content on the Website is transferred to User, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

5. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH USER’S USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, MENTAL OR EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.  THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

6. WARRANTY DISCLAIMER

USER’S USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT USER’S OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET USER’S NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

7. OTHER PROVISIONS

(a)    Governing Law. This Agreement, and all disputes arising out of or related thereto, shall be governed by and construed under the laws of the State of Washington without reference to conflict of laws principles. All such disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington, and the parties agree and submit to the personal and exclusive jurisdiction and venue of these courts. In any action to enforce this Agreement the prevailing party will be entitled to costs and attorneys’ fees.

(b)   Assignment. User shall not assign this Agreement or any rights or obligations hereunder, directly or indirectly, by operation of law, merger, acquisition of stock or assets, or otherwise, without the prior written consent of Us Time. Subject to the foregoing, this Agreement shall insure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

(c)    Modification. No waiver or modification of this Agreement shall be valid unless in writing signed by each party. A waiver of any default hereunder or of any of the terms and conditions of this Agreement shall not be deemed to be a continuing waiver or a waiver of any other default or of any other term or condition, but shall apply solely to the instance to which such waiver is directed. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law the remaining provisions of this Agreement shall remain in full force and effect.

(d)   Entire Agreement. This Agreement, along with our Privacy Policy, Notice of Privacy Practices and Informed Consent, if applicable, represents the entire agreement between the parties regarding the subject matter hereof and supersede any and all prior agreements between the parties, whether written or oral, regarding the subject matter hereof. This Agreement may not be modified or amended except by written agreement between the parties hereto.

Notice of Privacy Practices

Bell Care Group, LLC d/b/a Us Time

NOTICE OF PRIVACY PRACTICES:

We keep a record of the health care services we provide you. You may ask us to see and copy that record. You may also ask us to correct that record. We will not disclose your record to others unless you direct us to do so or unless the law authorizes or compels us to do so. You may see your record or get more information about it by emailing founders@ustime.co or calling (206) 627-0320.    

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Your health record contains personal information about you and your health.  Washington State and Federal laws protect the confidentiality of this information.  Protected Health Information (PHI) is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical and mental health, or condition, and related health care services.  If you suspect a violation of these legal protections, you may file a report to the appropriate authorities in accordance with Federal and State regulations.

This Notice of Privacy Practices describes how we may use and disclose your PHI in accordance with applicable laws.  It also describes your rights regarding how you may gain access to and control your PHI.  We are required by law to maintain the privacy of PHI and to provide you with notice of our legal duties and privacy practices with respect to your PHI.  We are required to abide by the terms of this Notice of Privacy Practices. 

Special Notice Regarding Audio or Video Uploads:

The audio or video recordings you or another family member upload, share, or provide to us during our clinical relationship are PHI and will be treated as PHI by us.  However, we do not and will not consider your recordings to be part of your or your family’s health record, and will not store them as part of your medical records.  You are and remain solely liable and responsible for the content of any recording you upload to our website and/or portal.  By uploading or sharing your audio or video to our website and/or portal, you are agreeing such audio, video, and the information contained therein will not be available to you thereafter from us.   Ownership of the recording and any information therein shall transfer to us at the time you upload or share the audio or video into our system.    

Us Time will delete all videos upon the earlier of (a) biannually after User cancels their subscription or (b) Us Time discontinuing access and support to the Product unless written approval is given to retain the recordings. You may request that we delete your recordings at any time by email us at founders@ustime.co.  Audio may be retained in the case that it does not personally identify any user or individual.

How We Are Permitted to Use and Disclose Your PHI:

For Treatment.  We may use your PHI to provide you with appropriate treatment services.

For Payment.  We may use and disclose your PHI so that we can receive payment for the treatment services we provide to you.

For Healthcare Operations.  We may use and disclose your PHI for certain purposes in connection with the operation of our professional practice, including supervision and consultation, and/or internal training and development of therapy modules.

Without Your Authorization. State and Federal law also permits us to disclose information about you without your authorization in a limited number of situations.  You can look at Chapter 70.02 RCW and 45 CFR § 164.512 to learn more. Permitted disclosures without your authorization include:

• Abuse or Neglect. We may disclose your PHI to a state or local agency that is authorized by law to receive reports of abuse or neglect. However, the information we disclose is limited to only that information which is necessary to make the initial mandated report.

• Deceased Clients. We may disclose PHI regarding deceased clients for the purpose of determining the cause of death, in connection with laws requiring the collection of death or other vital statistics, or permitting inquiry into the cause of death.

• Research. We may disclose PHI to researchers if (a) an Institutional Review Board reviews and approves the research and a waiver to the authorization requirement; (b) the researchers establish protocols to ensure the privacy of your PHI; and (c) the researchers agree to maintain the security of your PHI in accordance with applicable laws and regulations.

• Criminal Activity or Threats to Personal Safety. We may disclose your PHI to law enforcement officials if we reasonably believe that the disclosure will avoid or minimize an imminent threat to the health or safety of yourself or any third party.

• Compulsory Process. We may be required to disclose your PHI if a court of competent jurisdiction issues an appropriate order, if we have been notified in writing at least fourteen days in advance of a subpoena or other legal demand, if no protective order has been obtained, and if a competent judicial officer has determined that the rule of privilege does not apply

• Essential Government Functions. We may be required to disclose your PHI for certain essential government functions.

• Psychotherapy Notes. We must obtain your authorization to use or disclose psychotherapy notes with the following exceptions. We may use the notes for your treatment. We may also use or disclose, without your authorization, the psychotherapy notes for our own training, to defend in legal or administrative proceedings initiated by you, as required by the Washington Department of Health or the US Department of Health and Human Services to investigate or determine our compliance with applicable regulations, to avert a serious and imminent threat to public health or safety, to a health oversight agency for lawful oversight, for the lawful activities of a coroner or medical examiner or as otherwise required by law.

With Authorization. We must obtain written authorization from you for other uses and disclosures of your PHI.  You may revoke such authorizations at any time, but your revocation must be in writing in accordance with 45 CFR §164.508(b)(5). 

If you ask us to provide information under an authorization, we may charge you a reasonable fee for doing so, unless you are asking us to provide the information as part of your appeal of a denial of federal supplemental security income or social security disability benefits.

Incidental Use and Disclosure.  We are not required to eliminate every risk of an incidental use or disclosure of your PHI.  Specifically, a use or disclosure of your PHI that occurs as a result of, or incident to an otherwise permitted use or disclosure is permitted as long as we have adopted reasonable safeguards to protect your PHI, and the information being shared was limited to the minimum necessary.

Heightened Protection of Certain Types of Information. Some types of information have greater protections under Washington State or federal laws. The above disclosure practices do not necessarily apply to these types of information, which include confidential HIV-related information that is protected by Washington State laws; alcohol and substance abuse treatment information that is protected under both Washington State and federal laws; and mental health treatment information that is protected.

Your Right to Receive an Accounting of Our Disclosures of Your PHI:

You have the right to receive an accounting of disclosures of health care information made by us, for a period of six years before the date on which you request this accounting.  We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Under Washington State laws, specifically RCW 70.02.020, we do not have to include in this accounting any disclosures we made:

• To carry out treatment, payment, and health care operations;

• To the client of health care information about them;

• Incident to a use or disclosure that is otherwise permitted or required;

• Pursuant to an authorization where you authorized the disclosure of health care information about yourself;

• Of directory information;

• To persons involved in your care;

• For national security or intelligence purposes if an accounting of disclosures is not permitted by law;

• To correctional institutions or law enforcement officials if an accounting of disclosures is not permitted by law; and

• Of a limited data set that de-identifies you, or your relatives, employers or household members.

Asking Us to Correct Your Health and Claims Records:

You can ask us, in writing, to correct your health and claims records, if you think they are incorrect or incomplete.  This applies to certain records such as those we use to make decisions about you.  Ask us how to do this. 

We may say “no” to your request, but we will tell you why in writing within 60 days of your request.

Asking Us to Limit What We Use or Share:

You can ask us not to use or share certain health information for treatment, payment, or our operations.  We are not required to agree to your request, and we may say “no” if it would affect your care.

You Can Request Confidential Communications from Us:

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will consider all reasonable requests, and must say “yes” if you tell us you would be in danger if we do not.

You Can Choose Someone to Act for You:

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action. File a complaint if you feel your rights are violated.

If You Believe Your Privacy Rights Have Been Violated or You have Questions:

Dr. Ziv Bell is the privacy and security officer for Us Time.  Please contact him in writing at founders@ustime.co if you have concerns or questions about your private information. 

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Right to Opt Out of Certain Communications:

You have the right to choose not to receive fundraising communications from your healthcare providers. However, we will not contact you for fundraising purposes.

Right to Notice of Breach. You have the right to be notified of any breach of your unsecured PHI.  We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

Changes to the Terms of This Notice:  We can change the terms of this notice and any addendums thereto, and the changes will apply to all information we have about you. We reserve the right to change the terms of our Notice of Privacy Practices at any time.  We will give you the new notice, or tell you about it and how to get a copy.  At your request and direction, we will make available our current Notice of Privacy Practices by email, facsimile, U.S. Mail, or in person.

Addendum to Notice of Privacy Practices | Text and Email Messaging Practices

If you provide Us Time with a phone number or email address, you are consenting to receiving information from Us Time that may be confidential or contain personal health information at that phone number or email address.  If you wish to change your communication methods with Us Time, the following information will assist you. 

Opting Out of Email Communications:  You may opt out of email communications with Us Time at any time by clicking the unsubscribe link at the bottom of the email. You may also email an unsubscribe request to founders@ustime.co. 

Text Messages:  By providing your cell phone number and replying Y to opt into text messages, you are consenting to receive text messages that may be sent via an automatic telephone dialing system to the mobile number provided from Bell Care Group, LLC d/b/a Us Time, its affiliates or its successors (“Us Time"). You understand that you are not required to provide your consent as a condition of purchasing any goods or services.

Your consent to receive text messages (including daily reminders, weekly upload reminders, etc.) from Us Time is subject to the following terms:

• You agree that when you consent to receive text messages from any of our text message programs, you will receive confirmatory opt-in text messages from the respective program.

• You may opt out of receiving text messages from any of our programs if you subsequently reply STOP to any text messages you receive, or if you unsubscribe through emailing a request to founders@ustime.co.

• You agree that these opt-out instructions, and/or any opt-out instructions in the Website Privacy Policy, provide the exclusive means of revoking your consent to receive text messages.

• For help related to any text message program, reply HELP to any text message received from the phone number 206-627-0320. You agree that when you initiate a text message to any of our text message programs, you may receive related text messages in reply.

• You may temporarily pause text messages for a few days at any time by replying SNOOZE to any text messages you receive.

• Please consult your service agreement with your wireless carrier to determine your phone's pricing plan related to text messaging. This program may not be available on all wireless carriers. The carriers supported by this program are AT&T, Boost Mobile, Sprint, T-Mobile, U.S. Cellular, and Verizon, but Us Time may add or remove any wireless carrier from this program without notice.

• You warrant that you have provided your accurate mobile telephone number to Us Time and that you have authority to consent to receive text messages at that number. Before changing, deactivating, or relinquishing your mobile phone number, you agree that you will opt-out of Us Time text message programs.

For customer service related to Us Time text message programs, please text or call 206-627-0320 or email founders@ustime.co.

Informed Consent & Outpatient Services Contract

Bell Care Group, LLC d/b/a Us Time

Welcome to Us Time!  We look forward to working together with you and your family to support the changes you are seeking to create.  Chapter 7.70 RCW of Washington State law requires this document be signed by you for your participation and on behalf of other participating family members before services begin.  If you have any questions or concerns, please speak to us about them by emailing founders@ustime.co or calling (206) 627-0320.

Licensure and Qualifications of Us Time’s Clinical Providers:

You have the right to choose a therapist and therapeutic method that best suits your family’s needs and goals.  Us Time provides access to one of many types of therapy available to you and your family.  Our services are not meant to be a replacement for other or more traditional types of family or individual therapy.  Us Time’s providers are not meant to and do not serve as a therapist of record for you or your family members, and will not provide treatment that is evaluative or forensic in nature. Us Time will not provide any mental health diagnosis at any time.

Dr. Ziv Bell is Us Time’s Chief Clinical Officer and head licensed psychologist (License # PY61104629) in Washington State.   He earned his PhD in Clinical Psychology from The Ohio State University and completed his pre-doctoral internship specializing in Youth and Families at the Pacific Psychology & Comprehensive Health Clinic in Portland, OR.  He has been a practicing therapist since 2016, working with children and their caregivers.  He has extensive experience with behavior management training interventions for children with disruptive behaviors.

Additional providers and their therapeutic orientations can be found at https://ustime.co/providers.

The therapeutic guidance provided through Us Time draws primarily from a behavioral theoretical orientation.  Techniques include child-directed play, incentive plans, routines, effective commands, and limit-setting.

Client: 

Because Us Time is focused on current family and caregiver-child dynamics, we consider the client to be the family unit as it is comprised at the start of services with Us Time.  We work with families with children are between the ages of 2-10 years old. Us Time works only with caregivers (for purposes of this notice, caregivers are parents and/or legal guardians) and the minor family members within that age range.  If one or more of the children comprising the family are over the age of 13, Us Time will not provide services in relation to or that directly affect that family member.

Potential Benefits and Risks of Services:

Our services carry both benefits and risks. One major benefit of the services with Us Time may be a resolution of the concerns which initially brought you to seek assistance. Other possible benefits often include a better ability to cope with interpersonal relationships or other life stressors, a greater understanding of personal goals, and increased personal insight.  Our services can significantly reduce the amount of distress caregivers and/or children feel, improve relationships, and/or resolve other specific issues. However, these improvements and any “cures” cannot be guaranteed for any condition or any specific family. Experiencing uncomfortable feelings such as sadness, guilt, anger and frustration, and receiving unpleasant feedback are considered risks of our services.

Asynchronous Services:

Therapeutic interventions and advice will be provided to you and your family mainly through asynchronous communications conducted via a secure web portal, and will be related to current information you and your family provide in terms of audio, videos, answers to certain prompts, or other information formats.  Us Time will ask you to complete an initial questionnaire, which will be evaluated by clinical and/or non-clinical providers according to developed standards created by and under the guidance of clinical providers.  You will then share videos of family interactions at various times to a confidential Google Drive folder or form provided to you by Us Time.  Us Time clinical and/or non-clinical providers will then analyze and quantify caregiver behaviors and characteristics of caregiver-child relationships as presented in the videos.  Based on these analyses, Us Time clinical providers will then share specific and personalized guidance and recommendations with caregivers.  Because sessions are asynchronous, you may access Us Time information and guidance at your convenience.  Us Time providers will respond to a communication from you within 48 business hours.

Communications:

Us Time may contact you via text message, call, voice mail, or email. Please only share email addresses and phone numbers that you are comfortable receiving emails, texts, and/or calls that may contain confidential information. By providing Us Time with an email and/or phone number, you are consenting to receive communications from Us Time that may contain confidential information and/or personal health information via those communication methods.   Please see the Addendum to the Notice of Privacy Practices for more information on text and email communications.

Fees and Payments:

Us Time is a monthly subscription service.  You will fill out an automatic payment form through stripe.com when you sign up for services.  Thereafter, your payment method will be automatically charged on a monthly basis in the amount of $50, on the day of the month specified on your payment form, until such time as you or we terminate your Us Time subscription. 

Insurance Reimbursement:

Us Time does not participate in any insurance plans and does not perform direct billings to insurance companies.  Us Time does not provide any diagnostic or treatment codes.  Therefore, you should not expect your health insurance to reimburse for services provided by Us Time

Termination of Services:

You will be in charge of the pace that your family proceeds, and you have the right to refuse or terminate services at any time. Termination of your subscription may be done by submitting a request online or emailing founders@ustime.co, and will be effective on the first date of the following month unless specified otherwise therein.

Responsibilities of Counseling:

One risk of using Us Time is that services provided may not resolve your concerns. If Us Time’s providers determine our services cannot help you improve your situation, or that there are mental health issues presented which are not appropriately treated through Us Time’s asynchronous service model, you may be provided with a list of other professionals recommended for consultation or treatment.

Emergencies:

Us Time cannot and does not provide emergency mental health services. If you believe that you will require emergency treatment on a regular basis, we will refer you to an agency which can provide such services. In the event of an emergency, please call 911.

Confidentiality Limits:

You have a right to confidentiality.  Us Time and its providers realize confidentiality is critical to creating a safe and beneficial therapeutic relationship.  Because the family unit is the client, Us Time providers      will not keep information secret between participating family members. 

There are instances where confidentiality must be broken, and these include the reporting of child or vulnerable adult abuse or neglect as required by law, reporting of a client’s potential danger to self or others, prenatal exposure to controlled substances, reporting of a person’s grave mental disability (inability to properly care for self because of a severe disability) or when ordered by a court of law to release information. 

Complaints:

If you are unhappy with Us Time’s services or the services of one of its providers, please reach out to founders@ustime.co or call (206) 627-0320.    

If you believe we have been unwilling to listen and respond, or that we have behaved unethically, you can file a complaint with the Washington State Department of Health, Health Systems Quality Assurance, Complaint Intake, P.O. Box 47857, Olympia, WA 98504-7857, or by calling 360-236-4700.

Additional Information Related to Minors:

Caregiver Authorization for Minor’s Mental Health Treatment.

In order to authorize mental health treatment or services for your child, you must have either sole or joint legal custody of your child.  If you are separated or divorced from the other caregiver of your child, please notify us immediately.  We will ask you to provide a copy of the most recent custody decree that establishes custody rights of you and the other caregiver or otherwise demonstrates that you have the right to authorize treatment for your child.

If you are separated or divorced from the child’s other caregiver, please be aware that it is Us Time’s policy to notify the other caregiver that we are working with your child. We believe it is important that all caregivers have the right to know, unless there are truly exceptional circumstances, that their child is receiving mental health services or treatment.

One risk of therapeutic services with children and their caregivers involves disagreement among caregivers and/or disagreement between caregivers and the provider regarding the services.  If such disagreements occur, we will strive to listen carefully so that we can understand your perspectives and fully explain our perspective.  We can resolve such disagreements or we can agree to disagree, so long as this enables progress with Us Time.  If either caregiver decides that Us Time should no longer work with the family, Us Time will honor that decision.

Individual Caregiver Communications.

In the course of our work with your family, there may be times that we communicate with your child’s/children’s caregivers either separately or together. 

Caregiver Agreement Not to Use Therapy Information/Records in Custody Litigation.

When a family is in conflict, particularly conflict due to caregiver’s separation or divorce, it is very difficult for everyone, particularly for children.   By signing below, each caregiver agrees that in any child custody/visitation proceedings, neither of you will seek to subpoena Us Time records or ask our providers to testify in court, whether in person or by affidavit, or to provide letters or documentation expressing an opinion about caregiver fitness or custody/visitation arrangements. 

Please note that your agreement here may not prevent a judge from requiring Us Time’s provider’s      testimony, even though we will not do so unless legally compelled.  If required to testify, Us Time’s providers are ethically bound not to give an opinion about either caregiver’s custody, visitation suitability, or fitness.  If the court appoints a custody evaluator, guardian ad litem, or parenting coordinator, we will provide information as needed, if appropriate releases are signed or a court order is provided, but we will not make any recommendation about the final decision(s).  Furthermore, if one of our clinicians is required to appear as a witness or to otherwise perform work related to any legal matter, the party responsible for his/her/their participation agrees to reimburse Us Time at the rate of $650 per hour for time spent traveling, speaking with attorneys, reviewing and preparing documents, testifying, being in attendance, and any other case-related costs.